EXISTING CASE / RECOVERY PROFILE

Your story.
Our starting point.

The details you remember help our specialists shape a focused recovery strategy. Complete what you can, and leave uncertain answers blank.

A profile, built around you.

Complete this when your recovery specialist requests it. Only your email and ownership confirmation are required.

Case & contact

Use the email address associated with your recovery enquiry.

Case / reference ID

Optional. Add the reference your specialist has given you.

Full name

Email addressRequired

Your background at the time

Context can help explain how you chose the password.

Date of birth

Country at the time

Languages you used online

Wallet history

Approximate dates are useful. Leave an answer blank if you are unsure.

Approximate year created

Year last accessed

Rough value at the time

Optional. An approximate value is enough.

Wallet software or service

Devices you used

Keyboard layout at the time

What you remember

Share clues relevant to the wallet you are authorised to recover.

Describe what you remember

Approximate length

Capitalisation style

Character types

Numbers you might have used

Special characters you might have used

Letter / number substitutions

Typical password structures

Your best wallet-password guesses

Include guesses for this wallet only.

Earlier password habits

Historical patterns may help. Keep active credentials for unrelated accounts out of this form.

Historical examples or structures

Personal clues & themes

Share the names, dates, or interests that might have influenced your choice.

Hobbies, interests, and themes

Names and words you often used

Dates that might be relevant

Phrases you might have used

Technical & usage details

A few final details about how you stored and changed the password.

Password managers or browser autofill

Changes to this wallet password

Anything else that may help

Ownership & review

Please check your details before sending your profile.

I am the rightful owner of this wallet and confirm that the information I have provided is accurate.

Your answers are sent to the existing intake service for review. Recovery work follows the agreed engagement process.

SUPPORTING MATERIAL

Have files to add?

Use the case-file page to send the materials your specialist has requested. Keep your original wallet files and backups unchanged.

Go to case files