EXISTING CASE / FILE TRANSFER

The files behind
your recovery.

Send the wallet files, archives, and supporting documents your specialist has requested, with the context needed to associate them with your case.

Preserve your originals.

Upload copies of the requested materials. Keep original wallet files and backups safely stored.

BEFORE YOU SEND

01

Use your case reference.

Add the ID provided by your specialist and the email associated with your enquiry.
02

Explain what’s included.

Describe the files and their history, and any details that will help the team understand them.
03

Keep to the agreed scope.

Send only requested case material. Keep current credentials for unrelated accounts out of the upload.

YOUR RECOVERY PROFILE

Complete the recovery profile to give the team the context behind your files.

Go to your profile

Use the contact information for your existing case.

Case / reference ID

Contact email Required

Notes for the recovery team

Up to 20 files. Maximum 200 MB per file, 250 MB in total.

Or choose them from your device.

Files stay on your device until you submit. You can review or remove them below.

The team will use your email and case reference to associate these files with your recovery enquiry.